What We Collect and Why We Hold It
When you open an account with us, we collect your name, email address, phone number and the payment method you use — whether that is bKash, Nagad or Rocket. We hold this data to process your deposits, verify your withdrawals and send account-related messages. We do
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not share it with advertisers. We may share limited data with payment processors strictly to complete a transaction — for example, confirming your bKash number matches the registered wallet. We also collect device and session data, such as your browser type and IP address, to detect
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unusual login activity and keep your account secure. You can ask us at any time what data we hold on your account. We retain account records for as long as your account remains active, or as required by applicable rules in supported regions. If you close
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your account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain records. This policy applies to all account holders in regions where access is permitted under local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.